LIS 451: Pass Security Fax?
Hi Martin,
I stopped by both GSLIS & Prairienet offices yesterday afternoon and staff at both sites said no fax from Pass Security came to them to their knowledge.
Tony from Pass Security said he would be faxing the minimum computer requirements for the video installation system right away (yesterday morning).
Any chance you may have picked it up? GSLIS said their practice is to put faxes made to the attn of faculty in faculty mailboxes. I asked Tony to put my name and your name on the fax.
Response
No fax 
Response
It wasn’t in my box as of an hour or so ago, but I passed the secretary who distributes the mail on my way up to my office about 20
minutes ago. I’ll run down in a bit to see if it’s there now and will email back if I do find it.
Response
Dear Tony @ Pass Security,
We spoke on the phone Monday morning about the video surveillance system mounted by your company at Opal’s House in East St. Louis.
I gave you two fax numbers so I could obtain details regarding the minimum computer requirements to get the security system going on a network. I’ve checked both fax stations and office staff have no record of receiving the fax. Would it be more convenient to send those details in an email instead?
Our collaborative project with Opal’s House is important to us. We really appreciate your help.
Response
Hi Martin,
Unless the fax comes today, I think I need to look into other ways of obtaining the minimum computer requirements information from Pass Security for installing the video surveillance system at Opal’s House.
I’m not really certain why I get delayed communication or no communication from them. I wonder if it has something to do with the age of the contract with Opal’s House which dates 11-28-05. I also wonder if they are uncomfortable giving me the information because I am not their customer, but they haven’t said so. I called and emailed them again yesterday.
Anyways, what are your thoughts if I were to ask Essie to contact to them to get the information we need? We are lucky that our site coordinator is very responsive, loves to be involved and likes updates. She’s been great.
We will be at lab tonight 3~5:30/6 and likely tomorrow too
Response
Dear Tony @ Pass Security,
Thank you much for sending the faxes (I got them both). It turns out staff were looking in the wrong mailboxes. I apologize for any inconvenience.
Opal’s House will likely be in touch in the near future to arrange for software installation.