Site Analysis


Crosspoint Human Services at the Y is part of a larger network of community services which serves a transitional role within the lives of victims of domestic violence and those who have been otherwise displaced. The population is very transitory, and the given number of women and children served varies daily.


The resources available include Crosspoint staff, specifically Sandra Knaeur (MIS/IT Manager), Cher Pollock, and Maretta Withers. Further resources include Crosspoint Human Services, limited volunteer hours, the domestic violence network, the physical space and monetary and non-monetary donations.  Crosspoint Human Services has discretionary funds to which Cher can apply for necessary projects, such as electrical, wiring, and software and furniture acquisitions.  The dimensions of the available space include: the “group room” (21.5’ by 20.5’), the “kid’s room” (11.5’ by 20.5’), the “intake office” (12.5’ by 10.5’), the “hallway” (21.5’ by 13), and the alcove in the hallway (2.7’ by 9’).  It should be noted that there are additional potential spaces in which to install computers, such as a single bedroom on the third floor or in the kitchen on the second floor.

Activities and Outputs

Crosspoint provides a variety of resources for their residents.  These include the Life Skills and Healthy Alternatives classes, which are held on a weekly basis and have acquired attendance.  When the women come to Crosspoint, they complete a self-assessment (“Star Assessment”) illuminating the areas in which they would like to improve/educate themselves.  From this, each woman works with a staff member to customize their program.  The classes vary depending on the requests of the women.  They cover self-esteem building, healthy eating, job application skills, legal services, and time and money management. Crosspoint also provides case management, which comprises individual and group counseling.  Child services include counseling for children and structured “play-time” for groups of 10-15 children.  Mothers and children also have opportunities to have play-time, where the mothers practice parenting skills.  There is a 24/7 hotline, which individuals can call and receive support.  Finally, there are various follow-up services offered.  In general, a staff member calls thirty days, two months, and six months after a woman has left, to check on her progress. This is only done with her permission, and can be difficult if the woman has chosen to return to a domestic violence situation.  Crosspoint also provides public education, which can be in the form of training for police officers and other public officials, and offers talks to community groups as requested. 


The long term goals include sustainable housing, sustainable employment, and healthy relationships with the ultimate goal of eradication of domestic violence.  There are three populations included within these goals: the women residents, the children residents, and the general public. Short term goals leading to these goals include the education provided through the Life Skills classes, encouraging women to make their own decisions, develop safety plans, and “getting back on their feet.”  This last point is personally defined and is dependent on each individual woman, and is the projected goal of their Star Assessment.  Mid-term goals can include further education, such as attending the Danville Area Community College, fostering a sense of community among the women, and gaining a sense of empowerment and independence.  These goals stem from the effects of the previous abuse environment, which is controlling, isolating, and demeaning.  Specifically for children, preservation of childhood is an important goal.  Children in an abusive environment often take on adult roles and experience an early loss of innocence.  Through counseling, developing safety plans, and intentional play-time, the children are encouraged to act like children and to regain a sense of security. The goals for the general public include increased education on domestic violence issues, with the projected result of more informed legislation.

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