Workshop Outline


1. Introductions and workshop overview. (5 minutes)

Icebreaker: If you could invent a technology, what would it be? What would you say to people who were afraid to use it?

2. Participants will work on a handout independently to assist in relaying their needs and concerns, determining the causes of concerns, and listing solutions that they have tried or would like to try. (15 minutes)

Questions on the handout must address issues of both communication and technology. They may include:

  • Who are some people either within or outside of the organization that you would like to find more effective ways to communicate with? What is the purpose of the communication?
  • In what ways do you currently use technology to communicate with those within and outside of your organization? What is working?
  • What are some challenges that have negatively affected communication? How have you tried to overcome these challenges? What has or has not worked? Why? What may help?
  • List all technology used at your organization (devices, hardware, software, online applications, etc.).
  • How has digital technology affected you and your role at your organization? List advantages, disadvantages, and challenges.
  • How has digital technology affected your organization? List advantages, disadvantages, and challenges.
  • How have you tried to overcome the disadvantages and challenges? What has or has not worked? Why? What may help?
  • What are some tasks that could be improved? What do you think would improve carrying out those tasks?
  • What are your short-term goals (1 week to 1 year)?
  • What are your long-term goals (over 1 year)?

3. Participants will compare responses with their team members. (10 minutes)

4. In a class discussion, participants will be asked to share their needs, concerns, and goals with each other, receiving feedback from one another as the workshop facilitator provides minimal input. (10 minutes)

5. Break (5 minutes)

6. The workshop facilitator will provide a brief overview of a range of digital technologies that may assist with communication. (20 minutes)

The facilitator will pass out a handout with descriptions and listings of typical uses of some digital technologies. Examples of some communication technologies include: email, listservs, online videoconferencing, discussion boards, chat rooms, custom-built websites, social media, Google applications and much more. More details on certain technologies will be provided based on participants’ ideas or requests.

7. Participants will take turns reading the logic model and action plan handouts aloud to the class. (15 minutes)

8. Teams will discuss their issues, priorities, and how they would like to proceed in order to work toward developing solutions. They will then begin work to address their needs by developing a logic model or action plan. (40 minutes)

The facilitator will provide both hard and digital copies of both types of plans in case participants prefer one over the other.

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