Rule and Procedure Table of Contents

SUBPART C: DEPARTMENT CHILD WELFARE SERVICES

Communication Requirements

A prerequisite to the provision of services to Department clients is that the services be made available in a manner which can be understood by clients with special communication needs such as those who have limited or no English speaking ability or who have hearing impairments. It is the Department's intent to facilitate communication with such clients through the early identification of communication needs, the assignment of staff who can communicate with the clients, the translation of forms, notices and letters into a language the client can understand and through the use of interpreters and other auxiliary aids as described in Section 302.20, Definitions.

Interpreters are to be obtained for clients who are limited/non-English speaking or for clients with hearing impairments who communicate in sign language, in accordance with regional agreements with interpreter services. If situations arise when interpreters are not available, then staff shall explore other possible resources such as churches, social service agencies, court interpreter services, foreign consulates, universities, neighborhood associations and local centers for independent living (for sign language interpreters). Each region will have a communication access liaison appointed to assist staff in obtaining resources related to communicating with clients who have special communication needs.

Clients with hearing impairments or who are limited/non-English speaking shall be given a notice which describes their right to an interpreter free of charge. Payment for these services is described in Procedures 359, Authorized Child Care Payments.

In addition to providing interpreters and other auxiliary aids in order to enable clients to access the services described in this Subpart, they shall also be provided when clients must be present in court related to Department matters, if the court does not have such services available, when clients attend a hearing or appeal, when clients must be present at an Administrative Case Review and all other appearances required to conduct business with the Department related to their case.


302.300 Adoptive Placement Services

a) Voluntary Relinquishment

POLICY GUIDE

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